1.This privacy statement describes how we gather, utilise, and in certain situations & conditions we may disclose your personal data.
We have also described in this Privacy Policy the measures we have taken to protect your personal data.
Lastly, our Privacy Policy outlines your choices for how your personal information is gathered, used, and disclosed.
You agree to the practices outlined in this Policy by accessing the Site directly or via a link from another website.

ii. We value your privacy and believe that data protection is a matter of trust. As a result, we will only use your name and other personally identifiable information as described in this Privacy Policy. We will only gather data when it becomes necessary for us to do so and only when it pertains to our interactions with you.

iii. We will only retain your information for as long as it is necessary to fulfil the reasons for which it was collected or as long as we are mandated to by law.

iv. As soon as it is reasonable to assume that maintaining your personal information would no longer serve the purposes for which it was collected and would no longer be required for any legal or business purpose, we will stop keeping it, or remove the means by which it can be linked to you.

v. You are not required to enter personal information in order to visit and explore the site. You remain anonymous when using the Site, and we will never be able to identify you unless you have an account and are logged in with your username and password.

vi. The information we gather.If you try to order a product from us on the Site, we might gather a variety of information.We gather, save, and use your information to fulfil your online purchase, handle any potential refunds down the road, and deliver our services to you. Your title, name, gender, date of birth, email address, postal address, delivery address (if different), phone number, cell number, fax number, payment details, credit card details, or bank account data are just a few examples of the personal information we might gather.

When you purchase something from Sauravi.com or Sauravi Trade International, the following data is collected by Sauravi.com or Sauravi Trade International:

Identifying information, including your name, gender, birthdate, and profile picture;

Email addresses, phone numbers, delivery addresses, and billing addresses are examples of contact data.

When you use our voice search functionality, biometric information such as voice files, face recognition, and your facial features are collected. Information about billing accounts: bank account information, credit card information, and payment details (our affiliates and/or outside payment service providers may also directly obtain this kind of account data);

Transaction records/data: information about user clicks, orders and payment details, and other details about the products and services that are related to you;

Technical data:

Information about your device(s), operating system and platform, browser type and version, IP address, your login information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable), and other technology on the devices that you use to access the Site; Profile data: information about your username and password, account settings, orders that are related to you, user research, your interests, preferences, feedback, and survey responses;

Usage data includes details about how you use the website, its products and services, or any content you view on it. It also includes information about how long you spend on the website, what you search for on the website, when you access it, what websites you visited before, and other comparable statistics

.Location data, such as when you record and share your location with us in the form of images or videos and upload such information to the Site;

.Information related to marketing and communications, including your choices for getting marketing from us and our partners, your communication preferences, and the history of your calls, emails, and chats you've had on the site or with outside customer support providers; and .Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;

We reserve the right to request additional information from you for due diligence checks, identity verification requirements imposed by relevant authorities (such as copies of government-issued identification, such as passports or ID cards), or if we suspect that you are breaking our customer terms and conditions or privacy policy.

..In the event that you are a seller, Sauravi.com or Sauravi Trade Internationalwill gather the following data: identity and contact information, including your name, date of birth or incorporation, company name, address, phone number, email address, and other business-related data (such as tax information, shareholder and director details, business licence, company registration number, etc.);

Account information, including credit card information, bank account information, bank statements, and payment information (this information may also be gathered directly by our affiliates and/or outside payment service providers);.

Transaction data includes information about payments and orders as well as additional specifics about the goods and services that are relevant to you.

Technical information, including your IP address, login information, browser type and version, operating system and platform, time zone setting and location, browser plug-in types and versions, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (if applicable), and other data and technology on the devices you use to access the Site;

Profile information includes things like your login and password, orders placed on your behalf, preferences and interests, comments, and survey results.

Usage data includes details about how you use the website, its products and services, or any content you view on it. It also includes information about how long you spend on the website, what you search for on the website, when you access it, what websites you visited before visiting the website, and other comparable statistics.

.Location data, such as when you record and share your location with us in the form of images or videos and upload such content to the Site;

.Marketing and communication data, including chat, email, and call histories on the Site or with our third-party seller service providers; and your choices for receiving marketing from us and our third parties.If we think you are breaking our terms of use or privacy policy, we may ask you to provide additional information for authentication (such as copies of government-issued identification, such as passports or ID cards).

We will use the data you give us in the following ways to fulfil your orders, process your requests for services and information from our website, and fulfil your requests:

So If you're a purchaser:

Completing your product orders:

handle orders that you submit via the website;

Deliver the goods you've ordered through the website;

in order to do this, we may need to give your personal information to a third party (like our logistical partner);

.provide you with an update on the product delivery;

Offer assistance to customers with your orders;. Verify and execute payment transactions (such as credit card, bank, offline, remittance, or e-wallet transactions) in connection with payments pertaining to you or services that you utilise. Payment information, which may include personal data, will be sent to third parties, such as our payment service providers, in order to validate and complete such payment transactions. Offering assistance:

assist you in using the Site and using the services;

Manage your account here with us;. Showcase your username, name, or profile on the website (including any reviews you might submit); .Address your questions, comments, grievances, or disagreements, either directly or via our outside service partners; and .Post information about campaigns, mobile games, or any other activity on scoreboards on the website;

Advertising and marketing:

deliver to you information that we believe you would find helpful or that you have specifically asked for (if you have chosen to receive such information);

Send you occasional marketing or promotional material about the goods and services available on the Site, if you have chosen to receive it; and

Assist us with our marketing and promotion efforts.Both operational and legal goals:.Find out who you are for the goal of detecting fraud;

Continue to shopping To be sure the information is authentic, compare it with other sources and do third-party verification; Handle any grievances, comments, or enforcement actions you may have filed with us;

Generate data and research for obligations related to record-keeping and/or internal and statutory reporting;

Keep, host, and backup your private information.Prevent or look into any real or suspected violations of our privacy policy, terms of use, fraud, unlawful activities, omissions, or other misbehaviour, whether they have to do with how you use the site or have anything to do with your relationship with us.Make checks for due diligence;

.Acquire and fulfil any legal and regulatory obligations (such as, if relevant, displaying your name, contact information, and business details);.Follow any demands from law enforcement in connection with any legal proceedings;.Or as otherwise determined by us; and

When it's essential to stop a threat to someone's life, health, or safety.Research, development, business, and analytics: .Recognize how you interact with the site;

Enhance the design or content of the website's pages and make them more user-friendly;

. Determine who is using the site;

.Conduct surveys, including investigating the demographics and behaviours of our users;

.Obtain more information about you based on the personal data you give (to us or to other parties) in order to give you more pertinent and/or targeted information;

Analyse and test data, keep an eye on usage and activity trends, and conduct research.expand the development of our goods and services; and.Others

any additional goal for which your approval has been obtained; and

Implement automated decision-making procedures to fulfil any of the aforementioned objectives.

.If you are a seller:

.Providing Services

.To facilitate your use of the Site;

To transport or distribute the goods you have offered for sale or displayed on the website.

To facilitate the shipping or delivery of the goods you have listed or sold, we may provide your personal information to a third party (such as our logistics partners) or to the appropriate regulatory body (such as customs).

To reply to your concerns, feedback, claims or disputes, whether directly or through our third party service agents;

.To confirm the information you have sent us, to help with your onboarding as a seller on the Site, including testing technology to enable quicker and more effective onboarding;

To manage your account (should you have one) with us;

To appear on the Site under your name, username, or profile;

To verify and process payments pertaining to you and/or Services that you have used, including credit card payments, bank transfers, offline payments, remittances, and e-wallet transactions. Payment information, which may include personal data, will be sent to third parties, such as our payment service providers, in order to validate and complete such payment transactions;

.To examine your application for loan facilities and/or to execute credit risk assessments in regard to your application for seller financing (where applicable); .To offer you with supplementary logistics services to protect you against the risk of missed deliveries or client returns; and.To facilitate the return of products to you (via our logistics partner).

Marketing and promotion.To send you marketing or promotional materials about our or third-party sellers' products and services available on our Site from time to time (if you have elected to receive such information); and.To assist us in marketing and advertising.

Legal and operational reasons

.To create statistics and research for internal and statutory reporting and/or record-keeping requirements; .To store, host, and back up your personal data.To prevent or investigate any actual or suspected violations of our Terms of Service, Privacy Policy, fraud, unlawful activity, omission, or misconduct connected to your use of our Services or any other matter resulting from your relationship with us;

.To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact information, and corporate information), as well as any law enforcement requests in connection with any legal proceedings or otherwise deemed required by us;

When a threat to someone's life, health, or safety must be avoided;.To process any complaints, feedback, enforcement action and take-down requests in regard to any content you have published to the Site; .to check the accuracy of the information by comparing it and having third parties validate it;

To determine your identification in relation to the detection of fraudulent activity; and

To aid with the removal of restricted and forbidden items from our website.

research, development, business, and analytics.to verify the process of downloading data from the website.to comprehend how users interact with the Site and Services;

To enhance the design or content of the website's pages and make them more user-friendly;

To perform surveys, including gathering data on the characteristics and habits of our consumers in order to leverage machine learning or other methods to enhance the technology we currently have (such as speech recognition software);

.To deduce further attributes relating to you based on personal data submitted by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information; .to carry out research, testing, and data analysis as well as to track and examine usage and activity trends.to continue improving our goods and services; and to learn more about our merchants.

Further any additional goal for which your approval has been obtained; and

To carry out automated decision-making procedures for any of these objectives.

..Additionally, the information you provide will be used to manage your account with us, verify and process payments you make, audit the downloading of data from our website, enhance the design and/or content of the pages and personalise them for users, identify website visitors, conduct demographic research on our user base, and send you information we believe you would find helpful or that you have requested from us, such as details about our products and services, as long as you have not objected to being contacted for these purposes.

If you give us permission, we might send you an email with information on additional goods and services. You can use the unsubscribe feature in the electronic marketing material or our mobile application settings at any time to stop receiving marketing information. Your contact information might be used by us and our affiliated businesses to send you newsletters. You have the option to unsubscribe from receiving marketing emails from us at any time.

In order to deliver the product to you, we could provide your name and address to a third party (such our courier or supplier). You are responsible for notifying us of any changes to your personal data or if you believe that any personal information we may have about you is inaccurate, incomplete, misleading, or out of date. You may only submit to us information from the Site that is accurate and not misleading, and you must keep it updated.notify us of any changes. You can visit your account on the Site at any time to update your personal information.

..We might store your actual order information, but we are unable to access them directly due to security concerns. On the other hand, by signing into your Site account, you can access this data. Here, you can manage your address information, bank information (for refund purposes), and any newsletter subscriptions you may have had, as well as examine the specifics of your finished, open, and soon to be delivered orders. You promise to keep the personal access data private and not share it with unauthorised persons. If a password is misused, we cannot be held responsible unless it was our fault.

vii.Other applications for your personal data.Your personal information might be used by us for market and opinion research. Your information is private and will only be analysed statistically. At any point, you have the option to withdraw from this. We won't give your responses to any surveys or opinion polls you may be asked to participate in to outside parties. It's only required to reveal your email address if you want to enter competitions. Your email address is not saved with the survey responses.

Additional information about us, the Site, our other websites, our products, sales promotions, newsletters, and anything concerning other businesses in our group or our business partners may also be sent to you. Please use the 'unsubscribe' link in any email we send you if you would prefer not to receive any of the additional information described in this paragraph—or any portion of it. We will stop providing you with information as requested within seven working days (days that are neither (i) Sundays nor (ii) public holidays in any part of Nepal) after receiving your direction. We will get in touch with you to get clarity if your instructions are unclear.

We may also anonymize information about users of the site in general and use it for a variety of purposes, such as determining users' general locations and how they use specific features of the site or a link in emails sent to those who have signed up to receive them. We may also provide publishers and other third parties with access to this anonymized information. That anonymised data, meanwhile, won't be able to positively identify you.

viii. Tournaments.We use the data from each competition to announce the winners and promote our deals. Where applicable, further information is available in our participation terms for the relevant competition. ix.Links and Third Parties

We might give your information to other businesses in our network. In order to assist us with any of the uses of your data that are outlined in our Privacy Policy, we may also provide your information to our agents and subcontractors. For instance, we might work with outside parties to help us deliver goods to you, collect money from you, analyse data, or help us with marketing or customer support. Additionally, we might share information with outside parties in order to prevent fraud and establish credit.

For the aforementioned reasons, we may transmit, exchange, or authorise the sharing of your personal information with third parties, our affiliates, or both. These affiliates and third parties might be based in your jurisdiction or elsewhere, and they could be any of the following:

service providers in fields such payment services, shipping and logistics, marketing, data analytics, market or consumer research, surveys, social media, customer support, installation services, information technology, and website hosting (including agents, vendors, contractors, and partners);

Their affiliated businesses and service providers; and Other visitors to the website.

If we sell our company or a portion of it, we might transfer our databases that contain your personal information, as long as we comply with the applicable data protection laws while sharing your personal information. Aside from what is specified in this Privacy Policy, we will never sell or give your personal information to outside parties without first getting your permission, unless it is required by law or is required for the purposes specified in this Privacy Policy. Third-party advertisements, connections to other websites, and frames from other websites may be seen on the site... Please be advised that neither we nor any other third party to whom we transfer your data in compliance with our privacy policy are liable for the privacy practises or content of those third parties, other websites, or other sources. It is recommended that you review the relevant privacy policies of those websites to find out how they will handle any information they may obtain about you.

When we disclose your personal information to third parties, we make every effort to guarantee that the third parties and our affiliates protect it against unauthorised access, collection, use, disclosure, processing, and other risks. We also only keep your information on file for as long as it is necessary to fulfil any of the purposes for which it is used, as detailed in our privacy policy.

We reserve the right to transmit or authorise the transfer of your personal information outside of Nepal for any of the uses specified in this privacy statement. However, unless the transfer complies with applicable laws and this Privacy Policy, we will not transfer or facilitate the transfer of any of your personal data outside of Nepal.

In order for our affiliates or third-party service providers (such payment service providers) to provide you with services unrelated to your use of the Site, we could share your personal information with them. The terms and conditions that may be agreed upon between you and the third party service provider or our affiliate will govern your acceptance and usage of their services. The collection, use, disclosure, storage, transfer, and processing of your data will begin as soon as you accept the service offering from the third party provider or one of our affiliates. The applicable privacy policy of the third party service provider or our affiliate, who will be the data controller of such data, will apply to all data (including your personal data and any data supplied by us to such third party service provider or affiliate). You consent to directing any questions or grievances about your acceptance or use of the services provided by our affiliates or third-party service providers to the person listed in the relevant privacy policy.

x.Cookies .We or our authorised service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Site.

It is not necessary to accept cookies in order to use the Site. We would like to draw attention to the fact that using the Site's "basket" feature and placing orders is only feasible when cookies are enabled. Cookies are text files that are stored in your browser's memory or on your device when you visit a website or read a message. They are usually made up of letters and numbers. They enable us to identify a certain device or browser. Web beacons are tiny visual pictures that could be present on the website. They help us better understand your preferences and interests by enabling us to count the number of users who have viewed these pages. When you visit specific pages of the Site, cookies—tiny text files that are saved to your computer's hard disc by your Internet browser—identify your computer to our server as a unique user.Your Internet Protocol address can be recognised by cookies, which will save you time when you visit or desire to visit the website. We don't collect or use any additional information about you, such as targeted advertising; instead, we just use cookies to make your experience on the site easier. For example, cookies let us remember who you are when you want to change your shopping cart without having to enter your email address again. Please be aware, however, that altering or removing cookies may have an impact on the functionality that is available on the Sit. Some cookies are necessary to enable essential functionality (such putting products to your shopping basket). Although you may configure your browser to reject cookies, doing so would limit how you could use the site. We assure you that the cookies we employ are virus-free and do not include any personal or private information... Visit all-about-cookies for additional information about cookies, or click this link to learn how to delete them from your browser.

Google Analytics is an online analytics service offered by Google, Inc. ("Google"). This website makes use of it. Cookies are text files that are stored on your computer by Google Analytics to assist the website in tracking user behaviour. Google will receive and store the data produced by the cookie regarding your use of the website, including your IP address, on servers located in the United States.Google will use this data to assess how you use the site, create reports on website activity for website owners, and offer additional services associated with website activity and internet usage. Additionally, if required by law or if such third parties handle the information on Google's behalf, Google may pass this information to them. Google won't link your IP address to any other information it owns. By choosing the proper browser options, you can decline the use of cookies; however, please be aware that you might not be able to utilise this website to its fullest extent if you do this. By using this website, you agree that Google may treat your personal data for the reasons and in the ways described above.

Security: We have put in place the necessary technical and security safeguards to guard against unauthorised or illegal access to your information as well as accidental loss, destruction, or damage. We obtain your personal information via the Site and store it on a secure server. On our servers, we employ firewalls. We may occasionally ask for identification before disclosing personal information to you due to security protocols. It is your responsibility to safeguard your computer and password from unauthorised access.

..However, you should be aware that there is no totally safe way to transmit data over the Internet or store electronic files. We work hard to ensure the security of your information and are always assessing and improving our information security protocols, even though security cannot be guaranteed.

ii.Your rights You have the right to seek access to any personal information we may process or hold about you if you have concerns about your data. You have the right to request that we fix any errors in your data at no cost to you. You also have the right to request that we no longer use your personal information for direct marketing at any time.

We reserve the right to impose an appropriate administrative cost for obtaining your personal data records, when permitted by current data protection regulations. If such is the case, we will let you know the cost before completing your order.

Subject to the restrictions and/or limitations imposed by relevant laws and regulations, you may notify our customer services that you no longer consent to the use, disclosure, storing, and/or processing of your personal data. We may not be able to continue providing the Services to you or carrying out any contract we may have with you if you communicate your withdrawal of consent to our use, disclosure, storing, or processing of your personal data for the purposes and in the manner as stated above, or if you exercise your other rights as available under applicable local laws. In either case, we will not be liable.

..You also have the option to request that we erase your data. Please complete the Account Deactivation/Deletion Request Form ("Deletion Request") or send an email to info@sauravi.com

if you would like your data erased. We follow an internal deletion procedure after receiving your request to ensure that your data is securely deleted within the following fifteen (15) working days. Once all required procedures have been followed, you will be called for verification, and your account will be deactivated. Go here to learn more about the deletion procedure.

iii.Minors We do not intentionally collect any personal data pertaining to minors and we do not sell anything to minors, defined as those under the age of 18, on the Site. By signing this document, you attest that you are older than eighteen and that you are able to read, comprehend, and agree to the conditions of this privacy statement.

· By granting a minor access to the website and the ability to use your account to make purchases, you agree to the processing of the minor's personal data, accept this privacy policy, and assume responsibility for the minor's activities.

· Unauthorized use of your account on the Site by you, users acting on your behalf, or other users is not our responsibility. You are in charge of using the Site responsibly and taking the appropriate precautions to avoid any misuse of the Site.

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